Hi Travel 🏖️

Frequently Asked Questions

We have compiled answers to questions you might have while planning your trip.

You can quickly make a reservation by selecting the date and number of people in the search field on our website.

Yes, certain services have specific cancellation policies. Cancellation and refund conditions vary depending on the type of service. To cancel your reservation, you can contact customer service.

Hi Travel provides travel insurance services for users. For information about travel insurance and to purchase a policy, please contact customer service.

Countries where Turkish citizens can travel without a visa include Georgia, Albania, Bosnia and Herzegovina, Montenegro, Kosovo, Japan, South Korea, Maldives, Thailand, Tunisia, and Morocco. It is recommended to check based on the target country for details.

Breakfast is generally not included in the price of Hi Travel villas, as villas provide independent accommodation options, and guests can prepare their meals in the kitchen. However, some villas may offer breakfast as an extra service or provide private chef services. You can check whether breakfast is included and learn about extra service options during the reservation process or by contacting customer service.

Yes, most of our tours are conducted with professional guides. Our guides provide detailed information about the places visited and answer your questions.

Yes, it is possible to change the details of your reservation. However, changes depend on the service provider and the cancellation/refund policies of the reservation. To make changes, please contact customer service.

Hi Travel applies a specific policy for reservation changes or cancellations. Generally, you must request cancellation or changes within a certain period. This period and conditions vary depending on villa rentals and tour packages. Early cancellations often allow refunds, while last-minute changes or cancellations may require full payment. For detailed cancellation and change policies, please contact Hi Travel customer service before or after your reservation.

Yes, you can view discounted ticket options for children through Hi Travel. Additionally, you can get information about special services or reservation options that provide extra comfort for children.